OptigateKeep the work working.
Ongoing support keeps AI workflows and automations working after they go live. We agree which processes are covered and who handles what, then monitor, maintain and review them, and adjust as your tools, team or business change.
What support covers
We agree the workflows covered, who handles issues and which operational tasks sit with Optigate or your team. The engagement does not assume responsibility for every system or decision in your business.
What you get
A support arrangement shaped around the work in use.
- Agreed monitoring and maintenance activities.
- A process for reporting issues and escalating to a person.
- Reviews of workflow performance and opportunities to improve.
- A clear way to scope changes as your business evolves.
When your process changes
When the process changes, we review what needs updating and agree the work before starting. We explain what fits within the engagement and what needs a separate scope.
Responsibilities and terms
Coverage, access, responsibilities and commercial terms are defined for the engagement. We do not offer a blanket response-time commitment or unlimited support through this website.
A few things you might be wondering.
Can you support a workflow someone else built?
Possibly. We review it first and tell you what we can take on.
How fast do you respond?
Response arrangements are agreed for each engagement. We don’t publish a blanket response time.
What happens when something breaks?
There’s an agreed process for reporting issues and escalating to a person.
Do you improve the workflow over time?
Yes. Regular reviews look at how the workflow performs and where it could improve.
Let’s start with your business.
Tell us what keeps landing back on your desk. We’ll discuss what could be simplified, what could be handled for you and where to start.